Terms of Service

Introduction

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These are the standard Terms and Conditions for the provision of drone inspection, mapping and thermal imaging services (“Services”) by Exoptera Insights (the “Company”).

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We reserve the right to modify, alter or update these Terms and Conditions at any time. The version in force at the time of your Order will apply to that Order.

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1. Definitions and Interpretation

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In these Terms and Conditions:

• “Company”, “we”, “us”, “our” means Exoptera Insights

• “Client”, “you”, “your” means any party commissioning our Services.

• “Services” means the drone inspection, mapping, thermal imaging, data processing and reporting services specified in your Order and confirmed in our Order Confirmation.

• “Deliverables” means the data, images, videos, maps, reports and other outputs resulting from the Services.

• “Quotation” means our written offer describing the Services and Price.

• “Deposit” means any advance payment made to us as set out in Clause 6.3.

• “Price” means the price payable for the Services.

• “Contract” means the contract between you and us for the provision of Services, as set out in these Terms and Conditions and our Order Confirmation.

• “Order” means your acceptance of our Quotation.

• “Order Confirmation” means our written acceptance of your Order.

• “Calendar Day” means any day of the year.

• “Writing” includes email and other electronic communication.

2. Information About Us

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• Exoptera Insights

• Registered in the Commercial Register of the Czech Republic under ID No. (IČO): 29768110.

• Registered office: Czech Republic

• The Company operates unmanned aircraft in accordance with Regulation (EU) 2019/947 and national implementing regulations, supervised by the Úřad pro Civilní Letectví (ÚCL).

• The Company holds appropriate liability insurance for UAS operations as required by applicable Czech and EU regulations.

• VAT registration: not registered for VAT; DIČ.

• Liability insurance for UAS operations as required by applicable Czech and EU regulations.

3. Quotations

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3.1 Our Quotation is based on the information you provide (location, site conditions, scope, deliverables). If that information proves inaccurate or incomplete, we may revise the Quotation and any agreed timelines.

3.2 Quotations are valid for 28 Calendar Days from the date of issue unless stated otherwise.

3.3 Acceptance of our Quotation in writing constitutes your Order and acceptance of these Terms and Conditions.

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4. The Contract

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4.1 These Terms and Conditions govern all Services provided by us and form the basis of the Contract between you and us.

4.2 Please read these Terms and Conditions carefully before accepting our Quotation. If anything is unclear, ask us before placing your Order.

4.3 Our marketing materials, website content and price lists are invitations to treat only and do not constitute contractual offers. Your Order is an offer to purchase Services.

4.4 A binding Contract is created when we issue an Order Confirmation in writing.

4.5 Before or at the time of Order Confirmation, we will make available:

• A description of the Services and Deliverables.

• Our identity and contact details.

• The total Price for the Services and any applicable VAT.

• Payment terms and expected timelines.

• How to submit complaints.

4.6 These Terms and Conditions are intended for commercial clients acting in the course of their trade, business, or profession. Where a Client is a consumer (a natural person acting outside their trade or business) and has entered into this Contract by distance means, they retain all statutory rights applicable under Czech law, including the right to withdraw from the Contract without reason within 14 calendar days of its conclusion, subject to the exceptions set out below.

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5. Orders

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5.1 All Orders are subject to these Terms and Conditions.

5.2 You may request changes to your Order at any time before we begin providing the Services. Changes must be made in writing.

5.3 If you request changes that affect scope, risk or logistics, we will inform you in writing of any resulting changes to Price or timelines.

5.4 You may cancel your Order without charge up to 48 hours before the scheduled start of on‑site operations. Any Deposit paid will be refunded, subject to Clause 6.4. Cancellation must be made in writing.

5.5 We may cancel your Order before Services begin if required resources are unavailable, if site conditions make the operation unsafe or unlawful, or for other reasons outside our reasonable control. Any payments received (including the Deposit) will be refunded within 14 Calendar Days.

6. Price and Payment

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6.1 The Price is as stated in our Quotation and confirmed in our Order Confirmation.

6.2 Prices are stated [excluding/including] VAT. If we are VAT registered, VAT will be charged in accordance with applicable law.

6.3 Before we begin planning or flying operations, you may be required to pay a Deposit of [25–50]% of the total Price. The required Deposit and due date will be stated in your Order Confirmation. We are not obliged to mobilise or begin planning until the Deposit is received.

6.4 If you cancel the Order, part or all of the Deposit may be retained to cover planning work already undertaken and non‑refundable third‑party costs (e.g. permissions, site access fees, travel bookings). We will provide a breakdown on request.

6.5 The remaining balance must be paid in full before we release any Deliverables, unless different credit terms are agreed in writing.

6.6 Payment is made by bank transfer (details in our Order Confirmation) or another method agreed in writing.

6.7 For approved business customers, we may agree invoice payment terms such as [7/14/30] Calendar Days from invoice date. Late payments may incur statutory interest and recovery costs in accordance with applicable Czech law.

7. Providing the Services

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7.1 We will provide the Services with reasonable skill and care, in line with industry practice, applicable UAS regulations and the agreed scope.

7.2 We will provide estimated timelines for completion and delivery. These are indicative and may change due to weather, regulatory approvals, site access or technical issues.

7.3 We will make reasonable efforts to deliver on time but are not liable for delays caused by events outside our control (see Clause 10).

7.4 You must provide the information, consents and access we reasonably require (e.g. site contact, landowner permission, H&S site rules, grid connection details, etc.).

7.5 We are not responsible for delays or additional costs caused by incomplete or incorrect information from you. Additional work required because of such issues may be charged separately.

7.6 We may suspend Services if required information, access or approvals are not provided in time.

7.7 We may suspend Services to address technical or safety issues. Where possible, we will inform you in advance.

7.8 If Services are suspended under 7.6 or 7.7, you will not be charged for the period of suspension, but must pay any invoices already issued.

7.9 If you fail to pay amounts due, we may suspend further Services and withholding of Deliverables until payment is made.

8. Problems with the Services and Your Legal Rights

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8.1 If you believe there is a problem with our Services or Deliverables, notify us as soon as reasonably possible with specific details.

8.2 We will use reasonable efforts to investigate and, where appropriate, remedy any issues within a reasonable time.

8.3 We will not charge for remedial work where the issue is caused by our error. If the issue arises from incomplete or incorrect information from you, we may charge for additional work (see 7.5).

8.4 Your statutory rights under Czech law remain unaffected. If we fail to provide Services with reasonable care and skill, you may be entitled to repeat performance or an appropriate price reduction, in line with applicable legislation.

9. Liability and Indemnification

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9.1 We will operate in accordance with applicable aviation, safety and data protection regulations.

9.2 To the maximum extent permitted by Czech law, we are not liable for indirect or consequential loss (such as loss of profit, loss of production, loss of contracts) arising from use of our Services or reliance on our Deliverables.

9.3 Our total aggregate liability in connection with any single Contract shall not exceed the total Price paid for the Services under that Contract, except where liability cannot be limited by law (e.g. death or personal injury caused by our negligence).

9.4 You agree to indemnify us against claims, losses or damages arising from your misuse of the Deliverables or your breach of these Terms and Conditions.

9.5 We are not responsible for pre‑existing defects or damage to your property discovered during the Services. If we cause damage through our negligence, we will remedy that damage at no additional cost to you.

9.6 Nothing in these Terms seeks to exclude or limit liability where such exclusion or limitation would be unlawful under Czech law.

10. Events Outside Our Control (Force Majeure)

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10.1 We are not liable for failure or delay where caused by events beyond our reasonable control, including but not limited to: unsafe weather for UAS operations, regulatory or airspace restrictions, power or network outages, strikes, civil unrest, natural disasters, war, terrorism or epidemic.

10.2 If such an event occurs:

• We will inform you as soon as reasonably possible.

• Our obligations are suspended for the duration of the event.

• We will propose new dates or arrangements where possible.

• You may cancel if the event continues for more than weeks; any refund will account for Services already provided and non‑recoverable costs.

11. Cancellation After Services Begin

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11.1 You may cancel the Contract after Services have begun by giving at least 24 hours’ written notice for local sites within 50 km of Prague and at least 48 hours’ written notice for other sites. You will pay for Services already performed and for committed third‑party costs; any remaining balance already paid will be refunded.

11.2 You may cancel with immediate effect if:

• We materially breach the Contract and fail to remedy within a reasonable period; or

• We enter insolvency; or

• We are unable to provide Services for an extended period due to Force Majeure (see 10).

11.3 We may cancel with immediate effect if:

• You fail to pay sums due and do not remedy within a reasonable period; or

• You materially breach the Contract; or

• Site conditions make continued operation unsafe or unlawful (e.g. H&S breaches, lack of permissions).

11.4 On cancellation, we will provide an account of Services delivered, sums due and any refund payable.

11.5 Consumer withdrawal: Where the Client is a consumer, they have the right to withdraw from this Contract within 14 calendar days of its conclusion without giving any reason, by written notice to the Company. However, where the Client has expressly requested that Services begin within the 14-day withdrawal period, the Client acknowledges that: (a) the right of withdrawal is lost once the Services are fully performed; and (b) where Services are partially performed, the Client shall pay a proportionate amount for the Services delivered up to the point of withdrawal, in accordance with § 1834 of the Czech Civil Code.

12. Communication

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12.1 You can contact us by:

• Email: info@exoptera.com

• Phone: +

• Postal address: 

12.2 Where these Terms require written notice (e.g. cancellation), email is sufficient unless a signed hard copy is required by law.

13. Complaints and Feedback

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13.1 We welcome feedback and aim to resolve complaints quickly and fairly.

13.2 If you wish to complain, contact us using the details in Clause 12 with a clear description of the issue, relevant dates and supporting information.

14. Data Protection and Privacy

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14.1 We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Czech data protection law.

14.2 Details of how we process personal data, including retention periods and data subject rights, are set out in our Privacy Notice available on our website or on request.

15. Other Important Terms

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15.1 The Contract is between you and us only. No third party has rights to enforce any of its terms.

15.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

15.3 No failure or delay in exercising any right under these Terms constitutes a waiver of that or any other right.

16. Intellectual Property

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16.1 All Deliverables and underlying data remain our intellectual property unless otherwise agreed in writing.

16.2 We grant you a non‑exclusive, non‑transferable licence to use the Deliverables for your internal business purposes and for the specific project or asset described in the Order.

16.3 Unless you expressly object in writing, we may use anonymised images, thumbnails or excerpts from Deliverables for our marketing and portfolio, ensuring that commercially sensitive details are not disclosed.

16.4 You may not resell, sublicense or publicly distribute the Deliverables to third parties without our prior written consent, except where this is clearly part of the agreed scope (e.g. sharing a report with your investor, EPC or O&M contractor).

17. Use and Limitations of Deliverables

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17.1 Our inspections and reports are based on aerial imagery and sensor data at the time of flight. They are indicative and do not constitute structural engineering opinions or legal certification of asset condition.

17.2 For solar thermography: thermal anomalies identified by us indicate areas requiring further electrical or mechanical investigation; they are not, by themselves, a warranty claim determination or safety certification.

17.3 Deliverables should not be used as the sole basis for legal proceedings, warranty claims or detailed structural design without further specialist assessment by appropriately qualified professionals.

17.4 We do not guarantee that all defects or issues will be identified, especially where they are outside the sensor capabilities, obstructed, or otherwise not safely observable.

18. Governing Law and Jurisdiction

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18.1 These Terms, the Contract and any non‑contractual obligations arising out of or in connection with them are governed by the laws of the Czech Republic.

18.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

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